Privacy Policy

Mahadev Cabs is a taxi service and travel company based in Rajkot, Gujarat. We provide cab service in Rajkot, local and airport taxi, one way drop, outstation taxi, Innova Crysta and Ertiga cab on rent, Tempo Traveller on rent and Gujarat tour packages covering Somnath, Dwarka, Gir, Diu, Kutch, Ahmedabad and more. This Privacy Policy explains what personal information we collect when you visit our website, call us or book a taxi through WhatsApp, and how we use and protect it.

We collect only what we need to confirm and complete your booking:

• Contact details: your name, mobile number, email address and WhatsApp number.
• Trip details: pickup and drop location, travel date and time, number of passengers, vehicle type and special requests.
• Messages and calls: the content of your WhatsApp chats, emails and inquiry form messages, and call details when you contact us for a taxi booking in Rajkot or elsewhere in Gujarat.
• Technical data: browser type, device, pages visited, approximate location and IP address, collected through cookies and analytics tools.

We do not ask for payment card details, bank passwords or OTPs on this website.

• To confirm your cab booking and share driver and vehicle details.
• To send fare quotes for routes such as Rajkot to Somnath, Rajkot to Dwarka, Rajkot airport taxi and one way drop.
• To contact you about pickup time, route changes or delays.
• To answer inquiries and provide customer support.
• To understand how people use our website and improve our taxi service and tour packages.
• To measure the performance of our Google Ads campaigns.
• To comply with legal obligations and prevent fraud.

Our website uses cookies and similar technologies, including Google Tag Manager and Google Ads conversion tracking, to understand which pages are useful and whether our advertising leads to calls and WhatsApp bookings. These tools may collect anonymous usage data such as pages viewed, clicks on call and WhatsApp buttons, and device information.

You can block or delete cookies in your browser settings. You can also manage Google ad personalisation from your Google account. Blocking cookies will not stop you from calling or messaging us to book a taxi.

When you tap Book Now or Call Us, you are taken to WhatsApp or your phone dialer. From that point your conversation with us is also governed by the privacy policy of WhatsApp or your mobile operator. We use your number only to respond to your booking or inquiry and to send trip-related updates. We do not send unrelated promotional messages without your consent.

We do not sell or rent your personal information. We share it only when needed:

• With the assigned driver, so they can reach you at the right place and time.
• With service providers that help us run the website, deliver form emails, and measure advertising (for example Google).
• With authorities when required by law, court order or to protect the safety of passengers and drivers.

We take reasonable steps to protect your information from unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep booking and contact records only as long as needed for service, accounting and legal purposes, and delete or anonymise them afterwards.

In line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may:

• Ask what personal information we hold about you.
• Ask us to correct or update incorrect information.
• Ask us to delete your information, subject to legal requirements.
• Withdraw your consent to being contacted at any time.

To make a request, call, WhatsApp or email us using the details below.

Our taxi booking service is meant for adults. We do not knowingly collect personal information from children under 18 without a parent or guardian. If you believe a child has shared information with us, contact us and we will delete it.

Our website may link to third-party sites such as Instagram, WhatsApp and Google Maps. We are not responsible for their content or privacy practices, so please read their policies separately.

We may update this Privacy Policy from time to time. The latest version will always be on this page with the updated date at the top. Please also read our Terms & Conditions for booking, cancellation and fare rules.